Returns

General return information:
You have 14 days after receiving the items to return them to us.
Please note that the return process may take up to 10 days (Monday to Friday, excluding public holidays).
The refund will be made in the same way like the order was placed. Please note that you can only create one return label per order via our returns portal.

How can I return my order?

German customers:

1. Visit our returns portal
2. Enter your email address or, alternatively, your order number and postcode of the delivery address to access your order in the returns portal
3. Select the items you wish to return and specify a reason for the return
4. You will then receive a returns label to print out or a QR code for paperless returns
5. Pack the items carefully and prepare the parcel for shipping
6. Drop off the parcel at a DHL collection point – with the label or QR code
7. Once we have received and checked your return, you will receive your refund

Print return label

Austrian customers:

1. Visit our returns portal
2. Enter your email address or, alternatively, your order number and postcode of the delivery address to access your order in the returns portal
3. Select the items you wish to return and specify a reason for the return
4. You will then receive a returns label to print out
5. Pack the items carefully and prepare the parcel for shipping
6. Drop off the parcel at a Post AT collection point
7. Once we have received and checked your return, you will receive your refund

Print return label

Customers from other countries:

1. Visit our returns portal
2. Enter your email address or, alternatively, your order number and postcode of the delivery address to access your order in the returns portal
3. Select the items you wish to return and specify a reason for the return
4. Pack the items carefully and prepare the parcel for shipping
5. Please send your package with sufficient postage to the following address:
   
   Fiege Logistik Stiftung GmbH & Co. KG
   c/o Bedole GmbH - Julia Trentini
   Sülzenbrücker Straße 7
   99192 Nesse-Apfelstädt
   Deutschland


6. Once we have received and checked your return, you will receive your refund

Print return label