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FAQ

    • How can I order a gift voucher and how will it be delivered? -
      • Select your preferred gift voucher amount and add it to your shopping cart. Then complete your order as usual.
      • Once your purchase has been completed successfully, the gift card will be sent to you by post.
      • Shipping within Germany is free of charge and usually takes 2-4 business days (delivery times may vary for international orders).
      • The gift voucher can also be ordered together with other items.
    • What payment methods are available?
      • The gift voucher can be conveniently purchased using common payment methods such as PayPal or credit card.
    • What gift voucher amounts are available?
      • The gift card is available in the following amounts: €50, €75, €100, €150, €200, €250 and €500.
    • Where can I redeem my gift voucher?
      • The gift voucher can be redeemed in the our online shop as well as in our Munich store.
    • How long is the gift voucher valid, and can it be transferred to someone else?
      • The gift voucher is valid for 3 years from the date of purchase.
      • It is not personalised and can therefore easily be passed on to someone else.
    • What happens if the gift voucher is lost, if there is a remaining balance or if I would like a cash refund?
      • In the event of loss, theft or damage, the customer bears the risk.
      • Any remaining balance stays on the gift card and can be used at a later date.
      • The gift card balance or any remaining credit cannot be redeemed for cash.

Payment methods

Shipping methods